Rental Terms & Conditions
To rent a bike you must: Be 18 years-old or older (21 for electric bikes), or accompanied by an adult. Present a valid driver's license, (to be recorded by Wheelhouse Bike Co.). Credit Card is the only payment for all reservations. A hold may be put on your credit card until the bike is returned. The renter will be charged the full retail value for any rental equipment that is not returned due to loss or theft. Rentals are for 14 days max and then they must be checked back in for maintenance before renting again. We have 5 parking spots for bike rental customers, so bring or rent a car rack and park at one of the nearby public lots. We do deliver bikes in Chatham for reservation lasting 6 days or longer. Please call or email to set up delivery. Our delivery times are 8am or 6pm, please specify. A waiver must be signed for every rider 18 years and over to be kept at Wheelhouse Bike Co.
Refunds on Rental Reservations will only be given if we are notified of cancelation 24 hours before the start of the reservation. No money will be refunded on bikes returned early, or bikes that are switched out for a different size. This is because we have turned away other potential bike rental customers while holding the rental equipment for your reservation. We do not refund partial reservations. Payment is made in full at the confirmation of the reservation. If more items are added later the remainder of the balance must be paid when bikes are returned.