Rental Terms & Conditions

To rent a bike you must: Be 18 years-old or older (21 for electric bikes), or accompanied by an adult. Present a valid driver's license, (to be recorded by Wheelhouse Bike Co.). Credit Card is the only payment for all reservations. A hold may be put on your credit card until the bike is returned. The renter will be charged the full retail value for any rental equipment that is not returned due to loss or theft. Rentals are for 14 days max and then they must be checked back in for maintenance before renting again. We have 5 parking spots for bike rental customers, so bring or rent a car rack and park at one of the nearby public lots. We do deliver bikes in Chatham for reservation lasting 6 days or longer. Please call or email to set up delivery. A waiver must be signed for every rider 18 years and over to be kept at Wheelhouse Bike Co. A $250.00 pre authorization will be held on Electric Rental Bikes. 


Rental Cancelation Policy

Refunds on Rental Reservations will only be given if we are notified of cancelation 24 hours before the start of the reservation. No money will be refunded on bikes returned early, or bikes that are switched out for a different size. This is because we have turned away other potential bike rental customers while holding the rental equipment for your reservation. We do not refund partial reservations. Payment is made in full at the confirmation of the reservation. If more items are added later the remainder of the balance must be paid when bikes are returned.


Rental Equipment Waiver

I accept for use, as is, the bike rental equipment, and accept full responsibility for it’s care while it is in my possession. I agree to hold harmless and indemnify Wheelhouse Bike Co. LLC for all loss or damage I may have caused to this equipment, except for responsible wear and tear to the equipment.  

I agree to hold harmless and indemnify Wheelhouse Bike Co. LLC and it’s owners, agents, and employees, as well as the equipment manufacturers and distributers, of any and all loss or damage I may cause to person or property while engaged in bike related activities. This includes, but is not limited to, any and all claims for personal injury, death and/or property damage that may arise out of the use of this bike and it’s equipment, to myself or others. I understand and am aware that biking is a HAZARDOUS ACTIVITY. I understand that biking involves a risk of injury to any and all parts of my body. I hereby freely and expressly assume and accept responsibility for any and all risks of harm and/or death while participating in this activity.

I understand that it is not possible to predict every situation and condition of the terrain the bike will be ridden on; therefore, it is impossible to guarantee the bike I use will react safely in all riding conditions. I realize it is mandatory that I wear a helmet at all times while biking and that I obey all trail signs and remain on open trails. 

I understand that I am financially responsible for the replacing/repairing of the bicycle and any of it’s components if any damage occurs while in my use. I acknowledge that I will be charged the full retail value of any rental equipment that is not returned due to loss or theft.

I have read the above paragraphs and fully understand them. I have made no misrepresentation to Wheelhouse Bike Co. LLC regarding my name, address or age. The below signature acknowledges that as an adult, I also take responsibility for any minors in our rental party.

This agreement is governed by the applicable law of Massachusetts. If any part of this agreement is determined to be unenforceable, all other parts shall be given full force and effect. I agree that there have been no warranties expressed or implied, which have been made to me which extend beyond the descriptions of the equipment listed on this form. I, the undersigned, acknowledge that I have carefully read this agreement and release of liability and I understand it’s contents. I understand that my signature below expressly waives any rights I may have to sue Wheelhouse Bike Co. LLC for injuries or damage.


Retail Return Policy

Bikes and Accessories may be returned within 14 days of purchase date. All Bikes and Accessories being returned or exchanged must be in 100% resalable condition, and restocking fees may apply. All returns and exchanges must be made under the original purchaser’s name, and will be returned in the payment form used to make the original purchase.